September 6, 2010 – The new Web 2.0 enabled support portal will give SugarBush's customers instant response.
SugarBush Media Solutions is proud to announce the launch of our new support portal, designed to expedite customer requests of all types. This new support portal will allow customers to get instant communications on their specific requests and SugarBush customer relationship managers to monitor and track all requests. Additionally, the portal will help our customers the answers they need now, track most common questions and build a FAQ to help get instant access to details customers want.
According to Mark Parent, President “The new customer support portal outcome is to make it easier for customers to do business with us, track satisfaction, improve efficiency and leverage technology to measure and improve satisfaction scores. Our goal in to provide our customers with 100% satisfaction in everything we do, and we believe this new support portal will help us meet our strategic objectives”.
The new support portal will replace the old method of emails sent directly to CRM’s and direct phone calls. While customers will still have those options, the support portal can be activated with a simple email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by visiting the support portal at http://support.sugarbushms.com
In addition this support portal will help SugarBush management to monitor and make improvements based on customer needs and feedback. It’s another way SugarBush is changing the way to deliver Total Customer Satisfaction.
Whether you need assistance with your marketing technology solutions of just want to send in an order to our production department, this portal is the centralized location for getting the answers you need in a timely and organized manner.
SugarBush Media Solutions Support Portal is designed to address your needs for the following products and services:
- Technology Marketing Solutions
- My Viewbook Solutions
- Fundraising 2.0 Product Solutions
- Smart Microsite Product
- Web 2.0 Dynamic Platform
- Campaign Manager Lead Management Solution
- Mobile Website Solutions
- Event Management
- Marketing OnDemand
Use the community support portal to:
- Submit an order request to our production department
- Inquire about the status of an order
- Ask a technical question about any of your products, services or solutions
To submit a request, you can simply email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit http://support.sugarbushms.com and click on the "submit a request" link.
Upon submitting your request, you will receive an automated email response that contains a case # associated with your inquiry. Your request will then be routed to the appropriate team member for timely processing and resolution.
About SugarBush Media Solutions:
SugarBush Media Solutions Delivers Marketing Management Systems for Education and Business to Business that are designed to increase marketing efficiency and convert prospects into revenue. SugarBush’s technology based marketing solutions were developed to meet the continuously growing need for customers to leverage marketing metrics and analytics to find the best marketing mix. Gaining insights and visibility on marketing and processes allows organizations to build best practices to deliver repeatable and predictable Return On Investment (ROI) on marketing initiatives.
For more information about SugarBush Media Solutions:
Website: www.sugarbushms.com
Contact: Media Relations
Phone: 1-800-834-4910
Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
# # #
